Terms and Conditions

[ Payment Policy | Order Policy | Shipping Policy | Return Policy | Error Policy]

Payment Policy
All orders placed through are payable in U.S. dollars. Payments are due at time of ordering. We only charge your credit card for products that are ordered and shipped. If a product is on back order, your credit card will not be charged for that item until it is shipped.

Tax & Duties
If your shipping destination is located in the State of Nevada or in British Columbia, Canada you will be charged Government Sales Tax. Orders being shipped to outside Nevada and BC will not be charged any tax. If you are ordering from any country other than the United States of America, you may need to pay import duties or tariffs or brokerage charges and those are your own responsibility. You agree that the products are sold by on ex-works basis and risks of shipping are for the account of the Customer and you must further agree that the shipping company’s confirmation of delivery or tracking confirmation shall be conclusive evidence of the delivery of the item to the shipping address and in all such cases the Customer shall not have any claim for non-delivery of the item against the Seller.

Forms of Payment
Online Credit Card Payments We accept online payments by Visa and MasterCard. Payments are due at time of ordering. However we typically only charge your credit card after the products have been shipped. If a product is on back order, your credit card will not be charged (unless it is a Vendor direct or custom made product). Upon receipt of your order, we will run a pre-authorization request on your credit card which gets an approval from your bank and reserves enough funds to cover the cost of your order.

We have security controls which verify your billing address and account name on most credit card transactions. If the Billing Address you provide does not match the address where your credit card bills are mailed, your order will be declined. If you need to ship products to a different address than the billing address, you will need to provide written instructions. Please contact us at 1-888-633-6283.

We also require a credit card verification code. For Visa and Mastercard, this number is located on the back of the card and is a three digit number.
Mail-in Payments We can accept international money orders, bank drafts, personal and company cheques. However we cannot ship the products until these have been cashed.

Please make your cheques, money order or bank drafts out to:

Please mail payments along with a printed invoice and order number to:
336 36th Street #382
Bellingham, WA

Call-in Payments We accept orders and payments over the telephone, please call our Sales department at (604) 922-1883 or 1-888-MED-MATE. A Credit Card authorization form must be sent to us separately.
Fax-in Payments We accept orders and payments by fax at (604) 921-1868.
Bank Wire Transfer For orders larger then US$1000, payment can be sent by a bank wire transfer. Please contact our Sales department for more information.

Order Policy

Placing Orders
During the checkout process you will be asked to verify your order and once done, you will be bound to a contract of purchase and sale for the entire order. If you do not wish to purchase the order, please hit the "cancel" button. Should you place an order by mistake, please call us as soon as possible at (604) 922 1883 and we will do our best on gratuitous basis to assist you to cancel the order.

Changing or Canceling an Order
To change or cancel your order, please contact us by fax at (604) 921-1868 or by email at within 12 hours and we would be happy to accommodate your request without any cost or penalty. In the event that your order has been shipped or conveyed to a Vendor Direct prior to us receiving your change or cancellation, you would be required to return the products and place a new order.

International Orders
We are able to accept international orders. However, it is your responsibility to ensure that the products you order will be allowed into your country. We do not make any guarantees that Customs departments will allow you import those goods into your country or allow us to export them. All taxes, duties, handling and brokerage charges, clearing charges, and declaration charges associated with importation of our products will be the sole responsibility of the buyer.

Fraudulent Orders
HealthMegaMall LLC has a policy of reporting ALL fraudulent activities and fraudulent orders to the local law-enforcement in Canada, the Federal Bureau of Investigations and the Police in the Buyer’s community.

Shipping Policy
All orders are typically shipped within two business days of receipt of the order, unless a product is not in stock, or it is a large order. If you have placed a credit card transaction, you will be charged the full amount of the order once the item is shipped.

Items not in stock
We will ship those goods that we do have in stock, and will only charge for products shipped. We will advise you of our inability to ship the entire order and will do our best to fill your order as soon as possible. You can call our customer service at (604) 922-1883 or 1-888-MED-MATE to enquire about the status of your shipment and any backordered products.

Return Policy

To Return a Product
  1. Go to and tell us what product you want to return. We will obtain a return authorization number and send it to you,
  2. We will also provide you an address and instructions on how to return the products. Each brand is returned to a different warehouse and depending on which city in the US you may be at, the product might need to go to a different warehouse. Please return the goods in original condition and original packaging within 30 days of your order date by prepaid airmail. Opened packages, used items or stained or dirty products will not be accepted.
  3. Enclose your return authorization number inside the package being sent as well as on the outside of the box.

All returns will be subject to a restocking fee of 15% of your order. Shipping charges are the responsibility of the Customer. Orders returned without a return authorization number will not be refunded. Products with a different batch number or expiry date than the one sent to you will not be accepted. We will reimburse shipping charges in the rare event that we shipped the wrong item to you. In all other cases, you will need to pay for the cost of returning the goods to us, The original shipping charges that were applied to your order will not be refunded.

For health reasons we are unable to accept returns or exchanges of eating, hygiene and mouth stick products. In addition, we cannot accept books, computer software, videos or under-garments that have been removed from original packaging.

Error Policy

We try very hard and spend a great deal of effort to ensure that the information and prices on our website are accurate and up to date. However, we do make mistakes from time to time and apologize for any inconvenience these inaccuracies may cause our customers. HealthMegaMall reserves the right to decline acceptance of any orders arising from such errors in which case the client will be given a full refund of the purchase amount and the client agrees that the liability of HealthMegaMall will be limited to $1.00 in such an event. By placing an order with HealthMegaMall, you agree that our liability to you will never exceed the amount paid to HealthMegaMall for the purchase of the products and that no claim will ever be made for other compensation and for any other consequences arising from such errors. We encourage the users of our website to report any errors to our web development team, and we welcome any feedback or suggestions that they may have.